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Returns and Exchanges Policy - Absolute Parts, LLC
At Absolute Parts, LLC, we are committed to your satisfaction and strive to provide you with top-quality diesel engine parts. We understand that circumstances may arise where you need to return or exchange a product. Please review the following guidelines and procedures for returns and exchanges:
- Eligibility for Returns and Exchanges:
- - Products eligible for return or exchange must be in their original, unused, and undamaged condition.
- - Returns and exchanges and must have pre approval from Absolute Parts, LLC.
- - Products Returned not in original unopen packaging and / or damaged may result in an extra restocking fee.
- How to Initiate a Return or Exchange:
To initiate a return or exchange, please follow these steps: - - Contact our customer service team at returns@absolute-parts.com or call us at 602-293-3011 to request a Return Authorization (RA) number.
- - Provide your order number, the product(s) you wish to return or exchange, and the reason for the return or exchange.
- - Our customer service team will provide you with an RA number and instructions on how to proceed.
- Return Shipping:
- - Customers are responsible for the cost of return shipping.
- - Please ensure that the product is securely packaged to prevent damage during transit.
- Refund Process:
- - Once we receive the returned product and verify its condition, we will process your refund.
- - Refunds will be issued to the customers account for future purchases.
- - Please allow 5-10 business days for the refund to be reflected in your account.
- Exchange Process:
- - If you are exchanging a product for a different item, we will process the exchange once we receive the returned product.
- - Exchange requests are subject to product availability. If the requested product is not available, we will assist you in selecting an alternative or process a refund.
- Non-Returnable Items:
Certain items are non-returnable and non-refundable, including but not limited to: - - Products that have been installed, used, or altered from their original condition.
- - Special orders or customized products.
- - Products purchased from third-party sellers or distributors.
- Damaged or Defective Products:
If you receive a damaged or defective product, please contact us immediately at returns@absolute-parts.com or call us at 602-293-3011. We will assist you in resolving the issue and arranging for a replacement or refund, as appropriate. - Warranty Claims:
Please refer to the warranty information provided with the product or contact our customer service for assistance. - Contact Us:
If you have any questions or concerns regarding our returns and exchanges policy, please don't hesitate to contact us at returns@absolute-parts.com or call us at 602-293-3011.
Thank you for choosing Absolute Parts, LLC. We value your business and look forward to assisting you with your returns and exchanges.